How To Enable Reservation Reminders
If you'd like to enable automated reservation reminders for your customers, either by SMS or email, please see the steps below.
To see the many benefits of this feature as well as an example of what will be sent to your customer; please visit the following link: https://www.tablepath.com/products/reservations#reduce-noshows
PLEASE NOTE: You must have a connected Twilio account if you're looking to send the reservation reminders via SMS.
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- Click on the ' TablePath' logo in the top left.
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- Click on ' Configure' at the bottom left hand side of the page.
If you're unable to see the 'Configure' link, please see the following: https://help.tablepath.com/article/320-configure-link-missing
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- Click on ' Settings'.
Quick Link: If you are already logged into the TablePath Dashboard, click on the following link to jump straight to the 'Settings':
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- Click on 'Reservations'
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Scroll down the page until you reach '
Reservation Reminders'.
Alternatively, you can use CTRL+F on your keyboard and then type Reservation Reminders to find the correct section.
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Enable Reservation Reminders: Check this box if you would like to enable automatic reservation reminders. Reminders are sent via SMS.
PLEASE NOTE: You must connect your Twilio account to send SMS messages.
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- Send Reservation Reminders By Email: Ticking this box will send the reservation reminders via email, overriding the default method of via SMS.
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- Disable Reservation Reminders For Residents: Check this box if you don't want reservation reminders sent to hotel residents.
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- Reservation Reminders Notice: This allows you to set how many days in advance you'd like to send the reservation reminder. For example, if you set the value as 1, the reservation reminders for a Saturday will be sent out on Friday.
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- Reservation Reminders Time: This allows you to set the time of day that the customer receives the reservation reminder.
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- Reservation Reminders Threshold: This allows you to set the minimum number of covers that a reservation must have before a reminder is sent. For example; if you set a value of 4, the reservation reminders will only be sent to bookings of 4 or more.
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- Reservation Reminders Grace Period: This allows you to set the number of hours before a reservation in which a customer will not be sent a reservation reminder. The default value is 48 hours. So for example, if you are sending reminders for Saturday and someone placed their reservation on Friday, they won't receive a reservation reminder.
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- When you have made your changes, scroll down to the bottom of the page and click 'Save'.
