How To Fix Issues With Availability
Having issues making certain times available for bookings? Can't figure out why a particular time slot is not available for guests to book? Please see the following tips to make sure your availability for bookings is set correctly.
Setting The Correct Opening Hours
The very first step in making sure your tables are able to be booked is by setting the correct opening hours. Go to the opening hours page to check what times you've set your business to be open. When in here, make sure there's an opening hour set for each day of the week that you're open. If you have a lot of opening hours across all of your rooms, please use the search filter in the top right to narrow down the opening hours. To see the opening hours for a given room, for example, just type in the name of the room and the page will change to just show the opening hours for that room. The same can be done for the shift (i.e. lunch, dinner etc.).
If the opening hours appear correct, another thing to check is the 'Active From' and 'Active To' dates. If you've set a value for them, please make sure the end date is the day after the last date you want this opening hour to apply. For example, if you want the opening hour to apply to December 1st to December 31st, the 'Active From' date should be set to December 1st and the 'Active To' date should be set to January 1st.
Another part of the opening hours to check is the field called 'Max Persons At Any One Time'. Some businesses make the mistake of thinking this field sets the maximum number of bookings they can take per timeslot. What this field actually does is set the maximum number of guests that can be seated at any one time. For example, if all bookings gets 2 hours and you set the 'Max Persons At Any One Time' to be 10, if you get 10 covers booked for 6pm, you won't be able to accept another booking until 8pm, when your guests from the 6pm time slot have left. The field 'Max Persons For Entire Shift' works in a similar way accept it limits the number of covers for the entire shift. So if you set 'Max Persons For Entire Shift' to 10, for example, once you get 10 covers booked in for dinner, no other bookings will be accepted for the dinner shift.
Setting The Correct Capacities For Your Time Slots
If all your opening hours are correct, the next thing to check if your capacities per time slot. There is a default capacity you can configure in the settings page, by expanding the 'Reservations' section and going to the setting called 'Reservations Capacity'. If you change the value, please make sure to click the 'Save' button at the bottom of the page. This setting will change the maximum number of covers you can take per time slot, across all rooms and shifts. The value you set here should be the most common capacity you have across all days of the week. If you have different capacities per time slot depending on the room, day of the week, or time of the day, that can be configured on the reservations page. If you're just getting started with your time slot capacities, please see our article on it: https://help.tablepath.com/article/37-how-to-change-the-capacity-for-every-15-minutes
If your capacities are set and you're still not seeing the correct times available, please make sure to check the capacity amount above each time slot in the grid view. If you're unsure how to enable the grid view, please see the following help article: How to change the reservations view. Each time slot in the grid view will show you the capacity for that time slot at the very top.
If you've set a specific capacity for a time slot or time slots, you'll see the number appended with C (for covers) or B (for bookings). If you just see a number, the capacity is coming from the default capacity on the settings page.
Still Not Getting The Correct Times To Show As Available
If you've followed all the steps above and you're still not able to get the correct times to show as available times, please contact support at support@tablepath.com