Why Are My Cover Totals Not Correct?

If your cover totals don't match what's booked in, the first thing to check is that you're looking at the correct view. Please make sure you're looking at the correct view (time range only, not a shift like Dinner or Lunch): https://help.tablepath.com/article/19-how-to-change-the-reservations-view

If your cover totals are still not correct, it's because bookings were added to a shift where there were no opening hours for that shift. In that instance, the booking gets assigned to the nearest shift. For example, if you only have opening hours for dinner (5 pm to 9 pm) and you take a booking for 1 pm, the system will assign it to the dinner shift and will be counted towards your dinner cover totals count.

How To Fix Bookings Assigned To The Wrong Shift

Here are the steps you need to take to rectify the situation:

1. Make sure you have the correct opening hours set in the opening hours page (https://manage.tablepath.com/admin/configure/opening-hours).
2. In the reservations page (https://manage.tablepath.com/admin/reservations), click on the view selection (top left near TablePath logo) and select the shift that has the cover count higher than it should. For example, if your covers total for dinner is higher than it should be, select the Dinner shift and click Save.
3. The page that loads will show the bookings that are assigned incorrectly. For example, if you selected the Dinner view, you'll see bookings for the lunchtime shift. Double click on the booking to bring up the edit screen, select the Details tab, change the shift to the correct one and click Save.

If the cover counts are still incorrect after making the change above, please contact support at support@tablepath.com