How To Set A Cancellation Fee & Notice Period Per Opening Hour
Note: This setting only applies to Card Holds. For Payment Requests, the Cancellation Notice and Penalty Fee is set within the configuration of the Payment Request itself.
To set a default Cancellation Notice Period and/or Penalty Fee, please see this article. If you would like more fine-grained tuning (e.g. a different notice period / penalty fee on different days) these settings can be configured per Opening Hour. To do so, please follow the steps below:
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- Click on the TablePath logo in the top left.
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- Click on Configure at the bottom left hand side of the page.
PLEASE NOTE: if you're unable to see the 'Configure' link, please see the following: https://help.tablepath.com/article/320-configure-link-missing
- 3
- Click on Opening Hours.
Quick Link: To go directly to the 'Opening Hours' page, please click here:
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- Click on the 'Edit' button (pencil icon) next to the 'Opening Hour' you wish to adjust.
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Scroll down to 'Cancellation Penalty Fee' and to set a penalty fee for this particular 'Opening Hour', enter in your preferred figure in this field.
The penalty fee (per person) that can be charged if the reservation is marked as a no-show or late cancellation.
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To set a particular notice period for this 'Opening Hour', enter in the amount of notice in hours that a customer must give before their reservation is cancelled, into the 'Cancellation Notice In Hours' field.
Not meeting that required notice can result in the cancellation penalty fee being applied.
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- Scroll down to the bottom of the page and click 'Save' to implement your new settings.
